Professional Certificate in
CUSTOMER SERVICE SKILLS
OBJECTIVE
Aimed at developing professional individuals with the right communication and workplace skills for the Service Industry.
Entry Requirement
SPM Certificate or equivalent
Execution Mode
Part-time Online & Face-to-face
COURSE CONTENT
- Improve your pronunciation, vocabulary, grammar & business writing skills
- Understand authentic English with more confidence
- Focus on real life communication through industry centered learning
activities - Learn how to write emails effectively and when to write.
- Learn to use appropriate words to convey your message.
- Prepare for International Communication.
Our Modules Include
Business English
Principle of Customer Service
Principle of Customer Service Communications
Problem Solving
Decision making, Critical thinking
Strategic Partners & Recognization
ELNET Talent Solutions is in collaboration with strategic partner UTM SPACE, which is a certified training provider under HRDF (Reg: No. 0902)
ELNET Talent Solutions are certified under HRDF MALAYSIA, a strategic partner in improving human resource quality.
Students will be able to:
Comprehend the 21st Century Workspace
Understanding difference between Soft-skills and Hard-Skills
Evaluate soft skills as a whole
Comprehend 5 important Soft Skills
Communicate English effectively at various situations
Enhance problem solving, creative and critical thinking skills
Develop English proficiency at all given business levels